It's our belief that you should receive the support you want, how and when you want. Embracing this principle has proved effective since our support team is multi-award winning...

We know that it is essential for our clients to receive knowledgeable assistance for the continual success of their projects.  Every project develops a support charter as a key element, allowing you to obtain support by telephone, fax, email and even self-service across the web.

We can develop specific service lead strategies from routine maintenance to regular health checks and on site or remote validation.

We know the most important part of any support service is to respond to and resolve issues promptly and professionally. As such, we have invested a lot of time and money in ensuring we have the right technology and highly trained support staff that utilise our first rate call logging system.  We've received many awards over the years from Sage and the Sage Users Group for our outstanding levels of customer service.

We closely manage your support calls ensuring that you receive the highest level of customer care available, enabling us to track and monitor all calls to a successful result.

This means that with our support, you can:

• Always be in touch with qualified support consultants by phone, fax and email.
• Get to the source of the problem. We can securely connect to an end user’s PC and physically see errors being replicated and take control of the PC remotely if appropriate. 
• Minimise the impact on your business by managing your Service Level Agreements to ensure that we provide responses and solutions to your problems within agreed timescales. 
• Ensure that your problem is always a priority by escalating any issues before the SLA is breached.
• Stay informed of progress either by phone or by giving you instant on-line access to up to date information about all of your calls.
• Be advised of potential problems before they occur, by applying automated monitoring tools that alert us when changes are made to business critical systems.
• Ensure you have performance information by providing you with reports showing measurements against your SLAs

Supported customers also utilise ServiceDesk, a whole new way of managing customer excellence, click to find out more...

Please download our Support Prospectus by clicking below.

For further information please call FDS Technology on 1800 500 200 or complete our Enquiry Form.